# Trial, pricing, credits, and refunds

> Public task guide in English. This is a summary, not a verbatim Markdown alternative to a webpage.

Last reviewed: 2026-10-09 (Asia/Shanghai).
Task: Compare purchase options and understand credit charging and refund conditions.

Public HTML sources:
- [pricing](https://facelessreel.app/pricing)
- [minecraft-parkour-video-generator](https://facelessreel.app/minecraft-parkour-video-generator)
- [refund-policy](https://facelessreel.app/refund-policy)
- [terms](https://facelessreel.app/terms)

## Free trial

An eligible new account can create one 30-second, 720p Cinematic video without a credit card. The trial is for personal, non-commercial evaluation. It does not include Minecraft parkour production or separately charged AI Motion upgrades. Minecraft silent previews are free; finished Minecraft videos use paid credits. Eligibility is checked against the account's trial use.

## One-time credit packs

| Pack | Price (USD) | Credits |
| --- | --- | --- |
| Starter Pack | $15 | 1,900 credits, never expire |
| Standard Pack | $39 | 5,000 credits, never expire |
| Premium Pack | $99 | 14,000 credits, never expire |

These are one-time purchases, not subscriptions. Pack credits do not expire.

## Subscription plans

| Plan | Monthly billing (USD) | Annual billing (USD, charged yearly) | Monthly credit allocation |
| --- | --- | --- | --- |
| Basic Plan | $19/month | $190/year | 2,200 credits every month |
| Creator Plan | $39/month | $390/year | 4,500 credits every month |
| Pro Plan | $69/month | $690/year | 7,900 credits every month |

Subscriptions renew until cancelled. Credits refresh monthly, including on annually billed plans; unused plan credits reset monthly. Cancelling stops future renewal. Checkout confirms the amount and billing interval before payment.

## Generation charges

At 720p, Cinematic reels reserve up to 120, 168, 216, or 312 credits for 30, 45, 60, or 90 seconds respectively. Higher resolutions cost more. These limits include reference assets that may be needed, with no extra buffer reservation. Credits are reserved only when production is confirmed. The final charge may be lower; unused reserved credits are returned automatically. Pack and plan reel counts use the 30-second, 720p reservation limit and exclude AI Motion. Optional AI Motion has its own selected-scene estimate and separate confirmation.

## Minecraft parkour production charges

Minecraft parkour production has separate duration-based pricing:

| Estimated narration length | Credits |
| --- | --- |
| Up to 30s | 40 |
| Over 30s–60s | 60 |
| Over 60s–90s | 90 |

Review the [Minecraft production quote](https://facelessreel.app/minecraft-parkour-video-generator#pricing) before confirming. Credits are reserved at confirmation and charged on successful completion. The confirmed price stays fixed even if voiceover timing runs longer; the video remains subject to the 90-second limit. A production failure releases the reservation.

## Refunds and failed generations

Policy source last updated: 2026-09-14.

| Situation | Conditions | Treatment | Consequence |
| --- | --- | --- | --- |
| Unused credit pack | Request within 7 calendar days; no credits from that order used for a successful generation. | Cash refund review | The order credit lot is removed. |
| Unused subscription or renewal | Request within 7 calendar days; no credits from that billing cycle used for a successful generation. | Cash refund review | Paid access ends and unused cycle credits are removed when the refund completes. |
| Confirmed technical failure | The service did not deliver a usable output because of a system or provider failure. | Credit restoration | Credits return to their original source and keep its original expiry rules. |
| Completed output you dislike | The generation completed, but the style, composition, prompt result, or creative direction was not preferred. | No cash refund or automatic credit restoration | The generation remains available to you. |
| Duplicate or unauthorized payment | Contact us as soon as possible with the Waffo order or receipt reference. | Payment investigation | FacelessReel verifies product use; Waffo Pancake handles the transaction outcome. |

Cash refund eligibility is subject to the [full refund policy](https://facelessreel.app/refund-policy) and applicable consumer rights. Credit restoration and a payment refund are different processes. Contact support with the order reference for a payment issue.

## Next step

[Compare plans and packs](https://facelessreel.app/pricing), [read usage terms](https://facelessreel.app/terms), or [contact support](https://facelessreel.app/contact).